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Seriously, if you are someone thinking about buying a timeshare, stay away from all of them, but especially SVC. I bought my timeshare outright with cash with my then girlfriend, now wife, 7 years ago.
We even pay our maintenance fees for the entire year all at once, and never miss a payment. I've had some changes recently in my life, have three kids under 3 years old. The 1250 points we have with shell just aren't worth it anymore, but can't get rid of them, can't even give them away. WORTHLESS! Shell Vacations Club customer service representatives won't even discuss selling it with me, and won't let me speak to management.
They give you ABSOLUTELY NO WAY OUT. If you're young and thinking about timeshare ownership, STAY AWAY AT ALL COST! ESPECIALLY SVC. I can't believe that they think their needs are! higher than those of my family, and their customer. JUST A BUNCH OF CROOKS! They should all be questioned for Fraud!
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Comments
We're very sorry to hear you are unable to use your membership anymore. We can certainly appreciate that life circumstances can change and vacation priorities can change along with that, sometimes in a very good way, as with your additions to your young family.
To address the issue of Shell selling your membership for you, the agents you spoke to are correct. Shell does not have an internal resale program for its members. As this is a real estate-backed purchase of an interest in a points based vacation ownership plan, it is the responsibility of owners such as yourself to sell your membership should you choose you no longer wish to keep it. These are lifetime contracts unless otherwise specified and, as such, there is no buy back program.
With all of that said, if you would not mind contacting our Customer Care Department, we would not mind taking a look at the specifics of your account to see if there are any alternatives at our disposal to help you out in your situation. You may call us at 888-947-4355 or email to customercare@shellvacationsclu b.com.
We hope to hear from you soon and hope for all the best in your future endeavors.
Sincerely,
Customer Care
Thanks for very little.
Johnathan
It is an embarrassment and a lie. My maintenance fees are now worth more than the shitty properties I will never go to because I have better taste now.
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