If you read the time share contract closely, as most people don't when they sign, there are several entries clearing the company of any responsibility for their sales staff promises made during the presentation. This gives the salesperson free reign to say nearly anything that sounds reasonable to cinch the deal.This leads to false promises and manipulation.

I just read your complaints and it is the same exact situation for us except we didn't own a timeshare previously. But my brother in law who does was in the meeting with us. Not only have we realized that our timeshare is every other year. We were told that through ICE platinum we would have a place every week as long as we paid the trade fee.

Hacienda del Mar in Cabo is ripping us off!!! My husband and I purchased at Hacienda del Mar over a year ago, but when we stayed at the resort for the first time early this year, we realized that the sales meeting was based on a bunch of lies. We complained many times both to Hacienda del Mar and to the Sheraton. When that went nowhere, we began to post our story on the Web. We also documented our situation to Profeco and finally, Profeco got involved (they had to because the contract was so poorly written).

My wife and I bought a timeshare at Hacienda Del Mar (HDM) in September 2009. At the time, they promised us that they would take over our existing timeshare from Shell Vacations so that we would not have to pay any more maintenance fees. So, we paid 10% down (about $2,500) and financed the rest. We immediately stopped paying the quarterly maintenance fees at Shell and around April 2010, we started receiving calls from Shell requesting payment of the maintenance fees.

My wife and I are writing to report that we believe that were intentionally misled (swindled actually) by the sales staff at the Hacienda del Mar resort in Cabo San Lucas.  We signed a contract last August for a one bedroom timeshare with the understanding that we had purchased an every-year program.  However, when we returned this past January to stay at the resort for the first time under the contract that we had signed, we were astounded when we heard the sales person say when reviewing our contract with us that we had actually purchased an every-other-year program.  Also, when we expressed our disbelief when the sales staff said that we only owned a every-other-year program, instead of the sales staff sitting down with us addressing our concerns immediately, they said come back after hours and we were quickly ushered out of the meeting, as if trying to hide their practices from other potential clients, or to get rid of us because we weren't going to purchase anything.

To Whom It May Concern:

To be an American with a legal issue in Mexico is truly frightening. The laws are different and so are the processes. I was truly fortunate to find the law firm of Hernandez-Ojeda. Let me share three key attributes I experienced in dealing with them:

 

Complaint removed due settlement