Reviews of the timeshare industry by the owners...
Husband & I purchased a 1 week, bi annual jr suite along with 4 Bonus Weeks per year. Bonus Weeks were promised at these prices @ any affiliated resort in Mexico & US: Per night...$50 for Jr Suite, $75 for 1 Bdrm, $100 for 2 Bdrm.
Our salesman Mark Schaub guaranteed we would get the Bonus Weeks and be able to use PB's rental program to rent out our timeshare and make a profit. Our plan was never to stay at PB Sunset Resort, but to rent it & use our Bonus Weeks. Pueblo Bonito will not recognize these prices or Bonus Weeks. We have been in contact with them regarding this immediately upon our purchase.Karina Nunez at their customer service desk just keeps telling me I can get unlimited weeks thru Pueblo Bonito Premier, but they are not even close to those prices or those accomadations. She will not put me into contact with a supervisor either. Mark Schaub lied to us and it seems Karina Nunez and Pueblo Bonitos customer service is aware that their sales people lie. I want people to know about their deceitful tactics and I'd like to do something to get this resolved.
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Telephone: From Mexico: (01-55) 5625-6700, ext 1317
From the U.S.: 011-52-55-5625- 6700, ext 1317
or via email at extranjeros
Ernesto Coppel,
perhaps we should send him email and let him know of the scam his company has been doing to other people.
i made in full 7k. how can i get this back? does't anyone know the ceo's email address or the top dog's email address.
I do hope all the other would also get a refund.
Anna
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