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RCI cancelled my confirmed reservation without telling me in advance.

I had a confirm reservation for a ski resort since last summer. I got a call from the RCI rep few days ago, he said due to the company over-booking, my reserved resort is not available anymore, he offered me some other resorts let me to check them out.

After reviewing all the options, nothing was equivalent to what i had before. I didn't want to make a switch since my party of 10 people already confirmed the trip few months ago. I called back RCI and tried to talk to the rep but it was very hard to held him. Always it was just a voice msg and he never called me back.

Up to now RCI still keep me hanging with this issue. I don't know where to find help.

Comments   

 
0 #1 Kathleen M, RCI 2011-12-19 21:28
Hi there! We saw your comment and would like to offer our assistance. All you need to do is email us at (be sure to include your RCI subscribing member ID). Someone will be in touch with you once we receive your email.

Hope to hear from you.

-Kathleen M.
RCI Customer Care
Quote
 

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